thechilligarden.co.uk:: e-comCarts

Terms and Conditions - thechilligarden.co.uk

Credit Card Security
We only use PAYPAL banking services. The security of your credit card details are very important to us and we have selected PAYPAL as an internet payment system that can assure us that your details are protected at all times. All credit card numbers are processsed by PAYPAL. Credit card details are never sent by email.

Your Right to Cancel Your Order
We are please to provide you with a 7 working-day cancellation period (this is from the day following receipt of your order). If you decide you no longer wish to purchase the goods they can be returned, unopened, to The Chilli Garden. We can arrange for our courier company to collect from you and this charge is made at cost (usually £8). Your credit card will be refunded within 30 days.

Complaints
We do monitor your feedback and trust that you will always receive excellent service from us and our distribution company. However, in the event that you have a complaint about either your order or our service please get in touch with Peter on 01428 712879 and we will respond to you within 48 hours (we aim to offer you the best possible customer service and our intention is always to respond immediately to any complaints). We do have a customer complaints procedure and this can be emailed to you at your request.

Cookies
We do use cookies to keep track of the contents of your shopping cart once you have selected an item. You can disable cookies, please refer to your operating system. However please be aware that our site uses cookies in the context of carrying data from one page to another. This is particularly essential in locking your selection to your basket and without using cookies the shopping basket will not work. You will be able to view products but not put any products into the shopping basket on a reliable basis. You can always telephone your order through instead.


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